Refund policy

Refund Policy — BagYourBrand LLC

At BagYourBrand, we specialize in custom packaging. Because most orders are made to order, please read carefully.

1. Custom / Printed Orders - Final Sale
All custom printed bags, custom sizes, custom designs, and bulk orders are made specifically for you and are final sale and non-returnable. Please double-check your artwork, spelling, size and quantity before approving your proof. We are not responsible for errors approved in the proof.

2. Stock / Blank Items
Unused, unopened stock blank bags in original packaging may be returned within 14 days of delivery. Customer pays return shipping. Item must be in resellable condition. 15% restocking fee may apply.

3. Damaged, Defective or Wrong Item
If your order arrives damaged, defective, or incorrect — email us within 48 hours of delivery at info@bagyourbrand.com with photos of the issue + your order number. We will replace it or refund 100% — you do not need to return damaged goods.

4. How to Request a Return/Refund
Email: info@bagyourbrand.com
Include order number + reason + photos if damaged.
If approved, we will send you return instructions.

5. Refund Timing
Once we receive and inspect your return, refunds are issued to your original payment method within 5-10 business days.

Contact:
BagYourBrand LLC
info@bagyourbrand.com